Terms & Conditions

Our terms and conditions including our online enquiry and booking forms, constitute the entire Agreement between you and Silverline/Redline Travel Barnsley regarding the provision of Taxi service (“Service”). By completing the booking and using our service, then you accept the terms and conditions set out in this Agreement below. We reserve the right to change these terms and conditions at any time, however, all existing bookings prior to any amendments will not be affected.


REQUEST A VEHICLE:
When in contact with us to make any taxi / transfer booking, you must state and accept a suitable size vehicle for the number of passengers and luggage that you wish to be transported. When using our online booking form, you must supply all relevant information require. Any changes to the booking, e.g. change of vehicle, extra mileage or waiting time, to the journey other than what was agreed at the time of booking, you the passenger will incur extra fees.


CANCEL A BOOKING:
Need to cancel your booking, no problem we understand plans can change, contact us A.S.A.P. We will be more than happy to cancel and refund a booking providing the vehicle has not already been dispatched, if at this time the vehicle has left to collect you the passenger then you will incur a charge based on the distance that our driver has already travelled.


COMPLAINTS & ISSUES:
We as a company take complaints seriously and investigate every complaint made to us. Have an issue please don’t delay, contact us via email A.S.A.P with as much information as possible. redlinetravel@outlook.com


EXTRA CHARGES:
You the passenger/s will be charged £80.00 for soiling or otherwise damaging any one of our vehicles. Upon receipt of the fee we can produce you either a hand written receipt or you can request one via email. We have the right to refuse any passenger who is thought to be under the influence. We also have the right to cancel any booking with immediate effect if you or any other passenger in your party pose any risk to our driver or there vehicle. We don't accept any violence or abuse from any passenger, if such issues occur all passengers will be asked to vacate the vehicle and no refund will be given.


AIRPORT BOOKINGS & FLIGHT DELAYS:
When making any airport booking with us, please allow enough time for check-in required by your airline and any delays which could be caused by traffic. We won’t be responsible for any delays caused by your failure to allow enough time to reach your destination.

Incoming flights, we believe and accept 1hr 30 mins of free waiting time from the flight arriving at the terminal is suitable, after said time has passed extra waiting charges will apply at a rate of £15.00 per hour.

Our drivers are aware and will wait up to a maximum of 1hr 30 mins without having made contact with you the client. If after said time our driver has not been successful in making contact with said passengers, we will then class the said booking as a no-show fare and no refund will be offered to the customer.

All flights are tracked by us to ensure we reach you by your specified time, whilst we do operate a on-time, every-time service, you will need to understand that we cannot accept responsibility for delays outside our control. We do our very best to get you to your destination on time, every time. However, we shall not be liable for any loss due to delays caused by road or traffic conditions beyond our control.

PLEASE NOTE!
We can carry a maximum of 8 x passengers in anyone of our vehicles.

No matter what age your child is at the time of booking a taxi/transfer with us they will also count has a passenger and cannot be sat on any other passenger’s lap. We recommend you have your own child seat and we as a company will be more than happy to store said seat until you return. Installation of the child seat must be carried out by you the passenger.

We operate a strict non-smoking policy in all its vehicles. All our vehicles are fully insured for passenger and third-party claims. However, customer’s properties are carried entirely at their own risk. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. We shall not be held responsible for any loss or damage to such property.


EVENT OF VEHICLE BREAKDOWN:
If in the unlikely circumstances our vehicle breaks down during your journey, we will do our upmost to arrange alternative transport to get you to your destination as soon as possible. We have the right to cancel all transport and provide refunds to you the customer in the event of a national emergency or other circumstances outside our control.